Hours: 30-40/week
Pay: $19/hour

A Campground Registration Clerk is responsible for welcoming guests, managing reservations, and ensuring smooth campground operations. This role includes checking in and out campers, processing payments, providing information about the campground and local attractions, and enforcing campground rules. Strong customer service skills, attention to detail, and the ability to handle transactions and administrative tasks are essential. The position also requires strong communication skills with the guests and fellow co-workers.  

Key Responsibilities: 

• Greet guests and provide friendly customer service.   
• Process reservations, check-ins, and check-outs efficiently.   
• Assist customers with the self-check-in system and troubleshoot any issues.   
• Create and distribute welcome packets with maps, campground rules, and local attraction information.   
• Collect payments, issue receipts, and manage financial transactions.   
• Maintain accurate records of bookings and occupancy.   
• Answer phone calls and respond to guest inquiries via email or in person.   
• Provide information on campground amenities, rules, and nearby attractions.   
• Assist with organizing and facilitating campground activities and events.   
• Help guests with equipment rentals and activities   
• Address and resolve guest concerns or complaints professionally.   
• Enforce campground policies to ensure a safe and enjoyable environment.   
• Perform light administrative tasks such as filing, data entry, and inventory management.   
• Assist with minor housekeeping or maintenance tasks as needed.   
• Work closely with other campground staff to ensure smooth daily operations.   

Qualifications: 

• High school diploma or equivalent required.   
• Previous experience in customer service, hospitality, or administrative roles preferred.   
• Basic computer skills and proficiency in reservation software or point-of-sale systems.   
• Strong communication and problem-solving skills.   
• Ability to handle cash and card transactions accurately.   
• Must be able to work flexible hours, including weekends and holidays.   
• Ability to stand for extended periods and perform light physical tasks if needed.   

All other duties as required by the Hospitality Director. Duties and tasks are subject to change as needed without prior notification.